Returns & Exchanges Policy

Returns Policy

Thank you for shopping with Patel Science. We strive to provide the best products and services to support your health and wellness journey. Please read our return policy carefully.

 

General Returns

We accept returns for most products within 14 days of purchase. To be eligible for a return, the product must be unused, unopened, and in its original packaging. Please provide the order number or proof of purchase.

 

Return Process

To initiate a return, please contact our customer service team at help@patelscience.com with your order number and details of the product you wish to return. We will provide you with a return authorization to send the item back to us.  Below is the location to send returns.  Please do not send a return with out a RMA (Return Merchandise Authorization) Number.

 

Refunds

Once we receive your return and inspect the product, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be applied to your original method of payment within 3-7 business days.

 

Damaged or Defective Items

If you receive a damaged or defective product, please contact our customer service team immediately. We will send a label to return the damaged or defective item at no cost and issue you a replacement or refund.

 

Exceptions

Certain products are not eligible for return or refund including:

- Opened or used supplements and consumables

- Personalized or custom-made items

- Items marked as final sale

 

Shipping Costs

Return shipping costs are the responsibility of the customer, unless the return is due to a damaged or defective product. In such cases, we will provide a prepaid shipping label.

 

Contact Information

If you have any questions or concerns about our return policy, please contact us at help@patelscience.com.

 

Return Location

When shipping a return, use this format:

 

Patel Science (RMA# [add your RMA here)

3701 Algonquin Rd

Ste 300 

Rolling Meadows IL 60008